Great bit of transparency from United Airlines if this past employee still worked there. If United wanted to apply Open Source Management, they’d hire the guys back. Make him a blogger, and then have a series of forums with gate agents to create and practice the best way to give this information to customers.

Hockey stick applause to Paul Schreiber for the link.

This entry was posted on Monday, October 9th, 2006 at 9:42 am and is filed under open source mgmt.. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.